You can withdraw from an online purchase here without an account. Enter your name, the email used for your purchase and identify the purchase with a receipt reference, or its product and approximate purchase date. No reason is needed.
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Refunds are processed manually. For a withdrawal within the statutory period, reimbursement is due without unnecessary delay and within 14 days of receiving your decision, using your original payment method unless you expressly agree otherwise. Support checks the purchase and deadline, initiates the reimbursement and checks its completion; a failed payment needs support to arrange an alternative with you. Solve Pass access ends after a successful full refund of that purchase; other purchases remain separate. Credits in credit packs are not automatically removed by the refund. Support reviews the purchase separately.
Withdrawal records are kept separately from your account for 90 days, unless needed longer for an identified dispute or legal obligation. Support handles email-copy deletion separately. Retention and deletion
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