BCG Operations Cases: Complete Guide
Operations at BCG: What to Expect
Operations cases are common at BCG. As an candidate-led firm, BCG expects you to drive the case independently, demonstrating ownership of your analysis and recommendations. Structure is critical for these cases.
What Operations Cases Test
Process thinking, bottleneck identification, efficiency analysis, implementation planning, and practical problem-solving.
Common Scenarios
- •How can we reduce operational costs?
- •How do we improve supply chain efficiency?
- •Where are the bottlenecks in our process?
- •How do we increase capacity?
- •Should we outsource or insource operations?
How BCG Approaches Operations Cases
BCG operations cases focus on digital transformation and next-generation operations. Expect questions about technology enablement and operating model redesign.
Common Twists at BCG
- •Digital operations transformation
- •Agile operating models
- •Automation and AI integration
- •Supply chain resilience
What BCG Evaluates
Example Operations Case Prompts
Practice with these operations case prompts similar to what you might encounter at BCG:
Our client is a manufacturer experiencing frequent stockouts while also holding excess inventory. How can they improve their supply chain?
A hospital wants to reduce patient wait times in their emergency department. Where should they focus?
Our client's fulfillment center is struggling to meet delivery time commitments. How can they improve operations?
A retail chain wants to evaluate whether to insource or outsource their logistics operations. How should they decide?
Our client's manufacturing plant is running at 95% capacity but cannot meet demand. What are their options?
Key Frameworks for Operations Cases
These frameworks are particularly effective for operations cases at BCG:
Practice Tips for BCG
BCG operations cases require systematic process thinking. Focus on identifying bottlenecks and quantifying improvement potential. Drive the analysis with clear hypotheses about where value can be captured. Practice process mapping and efficiency calculations.
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